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Pre-launch / staging: online payments not connected yet. Reach us via contact or book (email request). Not a Live storefront.

Crate Movers

Legal

Refund & Deposit Policy

Draft for launch · Last updated September 2026 · Entity: Eclipse Works, LLC · Product: Crate Movers

This policy covers deposits and refunds for Crate Movers rentals. We aim to be fair during launch while protecting inventory and driver time. Questions: [email protected].

Deposits

When online payment is connected, a deposit via Stripe Payment Link may be required to hold your delivery window. The deposit amount is shown at checkout. Until Stripe TEST (or later Live) is connected, we may hold windows by email confirmation only.

Changing your window

You may shift your delivery window at no charge up to 24 hours before the scheduled delivery, subject to inventory and route capacity. Less than 24 hours’ notice may forfeit part or all of the deposit if we cannot rebook the slot.

Cancellations by you

  • More than 48 hours before delivery: full deposit refund (minus any non-refundable payment-processor fees if they apply).
  • 24–48 hours before delivery: deposit may be retained as a cancellation fee, or applied as credit toward a future rental within 90 days: your choice when we confirm.
  • Under 24 hours or after crates are delivered: deposit is generally non-refundable; unused rental balance may be discussed case-by-case.

Cancellations by us

If we cannot fulfill a confirmed booking (weather, vehicle, inventory), we will refund deposits in full and help reschedule when possible.

Damage, loss & late return

Lost or destroyed crates and unreturned gear may be charged at replacement cost. Late returns beyond the agreed rental week may incur a daily extension fee communicated at booking or in confirmation email.

How refunds are issued

Approved refunds go back to the original payment method when paid via Stripe, typically within 5–10 business days after approval. Mailto-only bookings without a card charge have nothing to refund online: we simply cancel the hold.

Test vs Live payments

Stripe TEST charges are not real money. They exist for staging verification only. Live keys and Live Payment Links will not be committed to this repository; production go-live requires owner approval.

Contact

Eclipse Works, LLC · Crate Movers · Central Pennsylvania · [email protected]

Related: Terms of Service · Privacy Policy