Questions
Frequently asked
Straight answers for your first crate move. Still curious? Email [email protected] or use the contact page. Phone number is not published yet; email only for now.
What areas do you serve?+
Palmyra, Hershey, Lebanon, and Harrisburg — plus nearby communities within about five miles of each (Hummelstown, Annville, Campbelltown, Cleona, Cornwall, Camp Hill, Lemoyne, Middletown, Colonial Park, and more). Coverage is confirmed by email before you book — send your address via the contact page or mailto and we will reply.
How does crate rental actually work?+
Request a booking (or place a deposit when online payments are connected), pick a delivery window, and we confirm by email. We drop clean, numbered crates at your current address. You get a full week to pack and move. When you are unpacked, we collect the empties from your new address. No cardboard pile to break down.
Are the crates really better for the environment than boxes?+
Yes, and the math is not close. Cardboard moving boxes are typically used once or twice, and even recycling them costs trucks, water, and chemicals. Each of our crates is rented hundreds of times. One crate move keeps roughly 60 boxes — about a tree’s worth of fiber — out of the waste stream.
Are the crates cleaned between rentals?+
Every time. Each crate is washed, sanitized, and inspected before it goes back out. They arrive spotless.
What if I need the crates longer than a week?+
Add an extra week for 50% of your package price — at checkout or mid-rental. Closings slip. We planned for it.
What happens if a crate is lost or damaged?+
Every crate is numbered and tracked to your order. Lost or significantly damaged crates carry a replacement fee, spelled out in plain language at checkout. Normal scuffs from an honest move are on us.
How far in advance should I book?+
Aim for a few days of lead time when you can — end-of-month weekends fill first. In a genuine rush, email us and we will say honestly what windows are still open. We do not publish a Live SLA.
Do you offer moving services too?+
No — we focus on the crates. Need movers too? Ask when you book and we can introduce local crews we know; you hire and pay them directly. Partner list is still growing pre-launch.
Can you recommend a cleaning service?+
We can introduce a local cleaning partner when one is available — ask when you book. You hire and pay them directly; we do not mark up their rates. Availability varies pre-launch.
Is a dolly included?+
Yes — every order includes one crate dolly, the kind the crates are sized to stack on. If two people are moving at once, add a second dolly for $10 at booking or any time during your rental.
Do you have a referral program?+
Yes — give $15, get $15 once the program is live with paid bookings. Send a friend through our referral page (or have them mention your name at booking). Payout method is confirmed by email (rental credit or check) — we do not invent payment apps here.
Prefer to ask first? Contact us